Product Review: Dell Inspiron 6000 Notebook
“I do indeed write on the road. My laptop goes with me everywhere.”
The main comment on Dell notebook (Inspiron 6000) in a nutshell is that the product is not very good, but Dell customer service is to some extent good. I will strongly recommend Dell notebook for people who want to use his/her notebook as an entertainment product. The product is not so robust in nature. Overall look and feel of the Dell Inspiron Notebook is very good and attractive. As a product, I will give 5 out of 10 and for Dell customer service I will give 8 out of 10.
Who Will Buy Dell Inspiron 6000 Notebook
If you want to watch a movie, surf net and do little office work with a few simple software, this product is ideal for you. The cost of this product is very good and competitive enough with any other same kind of products available in the market. I guess Dell Inspiron 6000 Notebook is the most cost-effective product currently available in the market.
Who Should Not Buy Dell Notebook (Inspiron 6000):
The professionals, who want to use the product extensively for office work or software development work, should not buy this product. I saw if we run a few applications like .NET etc. the notebook is not efficient enough.
Few Things I Observed In This Notebook (Inspiron 6000):
Dell Notebook (Inspiron 6000): Product Color – The notebook comes in a mix of silver and white colors and keyboards in black. Personally I feel we could have made a much better color combination for this model. Both the colors (White and Silver) come under light-color, which doesn’t look very attractive.
Dell Notebook (Inspiron 6000): Product Design – The notebook looks a little cheap in design. The complete fiber case that has been used to hold this whole computer does not look very attractive. In comparison to the price, customers expected a little more design excellence for this model. Dell might make a compromise between the design and price of the product.
Dell Notebook (Inspiron 6000): Screen – The screen of any Dell computer is just awesome. While comparing the sharpness, brightness and resolution of the UltraSharp LCD display panel used by Dell are far better than any other product currently available in the market.
Dell Notebook (Inspiron 6000): Mother Board – Dell motherboard is not very good. I faced a few hardware problems which I think can be addressed to the motherboard.
Dell Notebook (Inspiron 6000): All Other Internal Parts – I would say the internal parts are not too good for this model of Dell notebook (Inspiron 6000). I am especially worried about the hard disk and battery supplied with the model. For me, I had to change the hard drive and battery within 10 months of purchase.
My Own Experience with Dell Notebook (Inspiron 6000):
I bought this Dell Inspiron notebook (model: Inspiron 6000) in December 2005 with the Windows Media Center edition. In August 2006, the notebook started producing three high pitch beep sounds during booting the Dell Inspiron 6000 Notebook.
I called Dell customer service. One Dell technical representative from India helped me over the phone to resolve the problem. She took almost four hours to identify the reason for that noise coming out of the notebook while booting. She was able to conclude that this was all because of the hard drive but were not sure why it is happening.
She suggested me to ship the notebook to Dell Inspironl lab and they will test the hard drive. They sent me a box with all the necessary shipping labels. I would appreciate the help I received from the customer service and the shipment process. The shipment was DHL next day delivery which was really good and on time.
I shipped the whole computer to Dell’s lab and got several phone calls from Dell Inspiron representatives about the status of my notebook. I received my computer back to me as untouched, but with a new hard drive and installation CDs and few instructions.
I installed whole operating systems, drivers, utilities and applications to my new supplied hard drive and shipped that defective hard drive back to Dell Inspiron. Now, this is the point where all my other problems caused. I will explain them in the following paragraphs. I expected that they will install the OS also, but they told that I have an agreement for a one-year hardware warranty, so I won’t be doing anything with software.
Again in September 2006, I called Dell for my battery. The battery was keeping the charge for less than 30 minutes (sometimes less than 10 minutes). Dell’s representative took little time to understand the problem and decided to replace the battery. As I was in a one-year parts warranty, Dell replaced everything that went wrong with my computer.
In February 2007, I eventually tried to play a DVD in my notebook but failed as I didn’t have any DVD decoder installed. I was trying to recap that I used to see DVD in my notebook earlier, but suddenly what happened so that the computer is saying that my DVD decoder is not installed. Then I recall the fact that after I changed my hard drive I didn’t run any DVD in my system and when Dell Inspiron sent me the CDs for all required software they missed to send me the DVD decoder software.
To play any DVD to your system you need the software which is called a DVD decoder which is not free. When you purchase any DVD ROM, DVD decoder comes as a package. You pay for both because this is something you need both of them together to play a DVD.
I called Dell Inspiron customer knowing the fact that my warranty got expired in December 2006. I tried to make them understand my problem. They took little time to decide whether they can send me the decoder software is free of any charge.
They convinced and agreed to send me the software CD, but not any further service that I may require during installation. I also agreed on that because I was quite confident about the problem. I received the CD with two days and installed the software. My notebook is doing great with DVDs now. I again want to appreciate the customer service I received in this case, which is simply world-class.
Now, very recently I am facing another problem with my TV tuner. When I installed OS and all other software in my new hard disk, I missed installing a TV tuner driver.
Now when trying to install a TV tuner driver, I am getting a serious error from the operating system, which simply beyond my knowledge and Media center TV also not functioning with an error message that my TV tuner hardware is not functioning properly. Need to again call Dell customer service and find out what’s going wrong. My journey with Dell will never stop.
This Is What My Specification Was (Inspiron 6000):
Inspiron 6000 – Intel® Pentium® M Processor 760 (2GHz/2MB Cache/533MHz FSB)
Display – 15.4 inch UltraSharp WSXGA+ LCD Panel
Memory – 2GB Shared DDR2 SDRAM 2 Dimms
Video Card – Integrated Intel® Graphics Media Accelerator 900
Hard Drive – 100GB 5400rpmHard Drive
Operating System – Genuine Windows® XP Media Center Edition 2005
Network Card – Integrated 10/100 Network Card and Modem
Combo/DVD+RW Drives – 8x CD/DVD burner (DVD+/-RW) with double-layer DVD+R write capability
Wireless Networking Card – Intel® PRO/Wireless 2915 Internal Wireless (802.11 a/b/g, 54Mbps)